WhatsApp/Mobile: +84 963 500 788

F.A.Q

Payments

Booking directly with us is really recomended :

  • Direct online customer care (You can chat with us from 8:00 to 21:00 everyday).
  • No admendment fee for changing before 3 days
  • Easy credit card accepted payment without additional fee.
  • We are the owner and the operator, no middle cost.
  • Best price guarantee.
  • Discount for early or last minute bookings.
  • Free transportation and many free other offers...

No, they are not of our company. They are just our sale agents or other companies. We have no responsibility of these. The price may be higher or cheaper because they are not updated or they are trying to draw your attention.

If you book directly with us, the round trip transport from Hanoi - Halong - Hanoi is included by big coach. If you don't, please email and check with us. Extra for small and luxury bus is available. Please check with us.

If the transport is included, free pick up will be arranged at your hotel (if its location in HoanKiem district only) or at our office in Hanoi. Please give us your hotel address in Hanoi to check and to make the arrangement.

For Halong bay overnight trip : In case of bad weather and the boat is not allowed to go offshore

  • If you know and stay in Hanoi, cancel the trip : Full refund will be provided.
  • If we can not forcast about the weather we went to Halong bay and the boat is not allowed to overnight: The refund will be full payment minus US$ 20/person for lunch and transportation. If the boat can go around the bay for the day trip boat (about 3-4 hours) in Halong bay, it will be full payment minus US$ 40/person for lunch and transportation, boat trip, entrance tickets.
  • If you decide to stay in Halong Bay and overnight at the hotel you will get no refund. In that case we will arrange all the accomodation and meals for you

Yes, please email your details information, and hotel address in Hanoi to confirm at least one day in advance.

What to bring: Sun block Camera + Film Insect repellent (not neccessary) Original Passport A wide brimmed hat Swimming costume Sun glasses

At least 3 and a half hours for transfer from Hanoi and Halong Bay or vise versa on the first and the last day. The traffic and how the people conduct their vehicles in narrow but crowded road may make you uncomfortable. But you should not worry as our expereince and proffestional driver. Also you should consider to upgrade to the Luxury bus services for more comfortable. So when you book a package for 2 days or 3 days, please be informed that this included 7 hours for the round trip transfer, not the whole 2 or 3 days in Halong Bay.

The water in the bus and the room is included. The price of this is higher in the mainland, normarlly from US$ 1.5/ soft drink. But 2 times of Happy hours, buy 2 get 1, will make you happier. Customer's beverages or food should not bring to the boat.

We serve Vietnamese/European and sea food. Vegeterian and special food should be required as soon as possible, the latest in the morning of start day.

We use the local tour guide, he/she speaks well english. Tour guide speaking Chinese or other languages is available at your request, extra cost may be added.

Since it is in remote island, the facility/room is simply basic, no wifi/internet is available, electronic power sometimes is not stable. So if you would like to have a better accommodation, please choose the option to stay at the hotel or resort at the Catba main land). It is suitable only for relaxing, loving nature, doing row-kayak.

Your positive reviews is highly appreciated. We need you to support us by putting it in the any online website/forums

If you are on the tour, please meet our manager in the boat or talk with our tour guide directly. We will change and correct the unused services. Also, please mail to us, we will do the reply within hour. If it is our fault, you will get partially refund. We always listen to you and strive to improve the service for customer satisfaction.